FAQ

I bought your plugin but my Logic X or Garage X can’t find it or the GUI display crashes, what can I do?

We are working to make new installers for Monterey macOS.
So far Sinmad, Sinnah, Noisetar and Peti SA has been updated.

For the case when changing GUI size is crashing on Apple M1 Macs, we have no solution yet,
if that happens on your Mac you must stick to one size always.

Older Mac installers of Modelonia and EMM Knagalis: you may need to force the install (Ctrl + open).

How to see if the AU plug-in file is in place?
Check
/Library/Audio/Plug-Ins/Components
and
~/Library/Audio/Plug-Ins/Components (~ is your user folder)

To go to there open a Finder window, select the Go menu (on
the menu bar) > Go to Folder, and
type /Library/Audio/Plug-Ins/Components or
~/Library/Audio/Plug-Ins/Components, and you will go to the folder.

My Windows DAW does not recognize the plugin, what should I do?

The DAW must be able host VST2 x64 plug-ins.
Note for Windows users, if the VSTi plugin is not recognized* you may
need to go to
https://www.microsoft.com/en-us/download/details.aspx?id=30679
Select Language: the language of your Windows 10, download and install
Visual C++ Redistributable Packages, for Visual Studio 2012.

How does copy protection/authorization work for NUSofting plugins?

Anybody can freely download the demo versions (trials) from this website.
Those trial plugins cannot be authorized.
Once you buy a NUSofting plugin you will receive a download link to the ‘full version’, which is NOT copy protected:
no needs for serial numbers, key files, etc…
We trust in your sensible behavior toward illegally shared software.
You can share the same ‘full version’ you bought in all computers you personally own and use:
from two to five computers is a reasonable number of copies you can make of the NUSofting installer.

Which limitations the demo versions (trials) have?

Usually they can’t save presets, neither can save the plugin state in the host (DAW).
Some of them also have time limit per session. This means you need to reload the demo plugin after about 20 minutes to play it again.

For EMM Knagalis only, the instruments sample set is also reduced in the demo version.
The full Knagalis has more ‘instruments’.

Where are the old NUSofting plugins?

Most of the old plugins, like ComboSister, HarpTime, Microrock Pro, BDM, Prima Delay, are temporarily suspended because currently we don’t have time to upgrade them to the latest operative systems*.
They may come back or not. Anyway if you have any question about them or you purchased a licence You can still write us via support
and we will reply.
*Note that the 32-bit VST Windows versions still work on Windows 10, assuming your DAW can run 32-bit plugins. Therefore if you are really interested in an old NUSofting product you can ask directly for a copy.

I purchased NUSofting licenses the past years, why I can’t recover my account in this new webiste?

With the new website we have the user account feature,
there was no user account in the previous website.

Anyway I have local files of all past customers so I know
who bought what. E.G. if you need additional downloads or other info.

You may create a new account now and ask me to add your previously purchased plugins as download.
Any new purchase will ask you to create an account.

Do your AUs work on Apple Silcon?

Beside Echobis AU which is native for M1, thereforre fully compatible, the older plugin usually still work in compatibility mode using the Rosetta wrapper on M1/M2 chip. To be sure download the demo install it and reboot your Mac, then check if the AU plugin will be visible to your DAW (AU host).

If you don’t find the answer you’re looking for, submit a support request and we’ll get back to you.